IT Help Desk
Located in A223
Phone: 419-267-1461
Submit a Support Request
Hours:
Monday -Thursday | 8 a.m.-6 p.m.
Friday | 8 a.m.-4:30 p.m.
The NSCC IT Help Desk should be your first point of contact for any information technology questions, concerns or troubleshooting.
Need to reach us? Submit a request for support through our support portal.
Additional services include:
Open Computer Labs
Unless otherwise specified, lab systems can be accessed by logging on with the username student and the standard password of netpass. All lab systems have a standard suite of software including Microsoft Office and internet access.
⦁ Large lab: second floor of ‘A’ Building near A225
⦁ Small lab: second floor of ‘E’ Building near E215
⦁ NSCC Success Center: located in A103, see signage on door for hours
⦁ NSCC Library: located in A101
On-Campus Printing
NSCC uses Papercut to manage printing on campus. Students are supplied with 250 copies each semester, with the option to purchase additional prints as needed. For details on how to use the service and how to purchase additional prints, review the student reference guide.
Color printing is available through a number of hallway release stations around campus. To make color prints, select the COLOR RELEASE STATION printer. Your document will be held in a queue until you log in with your N# at a release station. Release stations also offer copier and scan-to-email functions. If you encounter an issue with a lab printer or hallway release station please contact the IT help desk.
Release station locations:
⦁ First floor of ‘A’ Building near the east entrance and success center
⦁ First floor of ‘A’ Building in the NSCC Library
⦁ Second floor of ‘A’ Building near the open lab
⦁ First floor of ‘C’ Building across from the advising center
⦁ First floor of ‘E’ Building near E109
⦁ Second floor of ‘E’ Building near the biology lab
Mobile Printing
Print from your own device! Connect to the NSCC public wi-fi and get started at print.NorthwestState.edu. Print jobs sent from your devices will be sent to one of the six color release stations on campus.
Wireless Internet Access
Wi-fi is available throughout campus. Connect to the NSCC network with the password northwest. The technology department reserves the right to deny wireless access for unauthorized use. If you have questions regarding wi-fi, please contact the help desk.
Data Storage
Saving documents on lab computers is NOT recommended. We cannot guarantee the security or integrity of personal documents saved on lab computers. NSCC recommends that students store data on USB flash drives. Flash drives can be purchased in the bookstore.
Lost and found flash drives will be collected in the NSCC Library. If your name is on the flash drive, the library will send you a notification email, otherwise students can check for a lost flash drive at the circulation desk.
Microsoft Office 365
All students, faculty and staff are provided a free license of Microsoft Office 365 for installation on personal computers.
Office 365 Installation Instructions for Students
Office 365 Installation Instructions for Faculty and Staff
Because the software is to be installed on non-College-owned devices, the help desk cannot provide technical support beyond the instructions above. If you have technical difficulties, please contact Microsoft support.